Refund policy
At Lesetshop, we want customers to be satisfied with their purchases. If you are not satisfied with an eligible purchase, you may request a return within 30 days of the date the order is delivered.
30-Day Return Period
Customers may contact us to request a return within 30 calendar days after delivery.
To begin a return, please contact us at:
Email: hello@lesetshop.us
Phone: +1 (494) 493-8528
Please include your order number, the item you wish to return, and the reason for the return.
Return Conditions
To be eligible for a return, the item should generally:
- Be returned within the 30-day return period.
- Be unused and in reasonably original condition.
- Include original packaging and accessories where reasonably available.
- Not have been intentionally damaged, modified, or misused.
- Be accompanied by sufficient order information to identify the purchase.
Because sofas and furniture are large items, customers should take reasonable care when handling and repackaging an item that is being returned.
Damaged or Incorrect Items
If your order arrives damaged, defective, or materially different from the product ordered, please contact us as soon as possible.
We may request photographs or other information showing the condition of the item so that we can properly evaluate the issue and determine an appropriate resolution.
Depending on the circumstances, the available resolution may include replacement, repair, return, or refund.
Return Shipping
For returns due to a change of mind or reasons unrelated to a product defect, damage, or fulfillment error, the customer may be responsible for the applicable return shipping costs.
For items that arrive damaged, defective, or incorrect due to an error on our part, we will work with the customer to determine an appropriate return or replacement arrangement.
Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are generally issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Where applicable, the original shipping charge may not be refundable for customer-initiated returns that are not related to damage, defects, or fulfillment errors.
Non-Returnable Situations
A return may not be accepted when an item:
- Is returned after the 30-day return period.
- Has been significantly damaged through misuse or improper handling.
- Has been modified or altered by the customer.
- Cannot reasonably be identified as an order purchased from Lesetshop.
Nothing in this policy is intended to limit any rights that cannot legally be waived under applicable law.
Return Approval
Please do not send an item back before contacting us and receiving return instructions. Unauthorized returns may experience delays in processing.
For questions regarding returns or refunds, contact: